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FREQUENTLY ASKED QUESTIONS
What is 2019 Canadian Tire National Skating Championships?
Approximately 250 skaters in the women’s, men’s, pair and ice dance disciplines will compete at the senior, junior and novice levels at the Canadian Tire National Skating Championships. Athletes will vie for spots on the Skate Canada National Team that will compete at the 2019 ISU World Figure Skating Championships, the 2018 ISU Four Continents Figure Skating Championships and the 2019 ISU World Junior Figure Skating Championships.
Where is 2019 Canadian Tire National Skating Championships being held?
All competition events for the 2019 Canadian Tire National Skating Championships will be held at Harbour Station in Saint John, New Brunswick. Practices will be held at Qplex, Quispamsis.
What time are the events and when do the doors open?
The doors open each day 30 minutes prior to the beginning of the first practice. The most up-to-date schedule is always posted on the Skate Canada website at www.skatecanada.ca. Actual competition start times are subject to change up to and including the week of the event. It is recommended that you visit our website regularly to keep track of any schedule changes. If there is a schedule change and you cannot attend, tickets are non-refundable.
I am travelling from out of town. How should I book my travel and hotel room when I don’t know the start and end times of the competition?
It is always recommended to book your travel after the competition schedule has been finalized. If booking prior to the schedule being published and you wish to attend all practices on Thursday, you should plan to arrive Wednesday night or early Thursday morning. If you do not plan on attending Thursday practices, plan to arrive Thursday evening in case competition begins early Friday morning. It is recommended to depart on Monday following the competition as the Exhibition Gala may end late on Sunday night.
Which athletes will be competing at this event?
The full list of athlete entries will be confirmed in December 2018 upon completion of the 2019 Skate Canada Challenge which serves as a qualifying event. Competitors are subject to change up to and including the week of the event.
How do I purchase tickets for the 2019 Canadian Tire National Skating Championships?
All-Event tickets go on-sale to the general public on Thursday March 15, 2018 at 10 am AST. Fans will be able to choose from four levels of all-event ticket packages that are priced at $125, $165, $195, and $295, plus applicable surcharges and taxes.
Tickets can be purchased the following ways:
- Online at tickets.harbourstation.ca
- By phone at 1-800-267-2800
- In person at the Harbour Station Box Office.
- Monday to Friday: 10:00am – 5:00pm
- Saturday / Sunday / Holidays: CLOSED
- WEEKEND HOURS VARY DEPENDING ON EVENT SCHEDULE
If a family member is a Skate Canada member or a Skate Canada volunteer, where do I order my tickets?
You must order your tickets through the same channels as the general public. Members should watch for e-mails with information about special offers exclusive to Skate Canada members, including advance sales on all-event ticket packages.
What is included in the all-event ticket package?
The All-Event ticket packages include all competitions in novice, junior and senior and the exhibition gala as well as all official practices (excluding the gala practice that is closed to the public).
How do I obtain entry to the practice sessions?
Practice sessions are included in the price of your event ticket package. Simply present your ticket at the door on the day of the practice or event to enter. Event ticket package holders may attend all practice sessions taking place during the date range of the package purchased. Please note the Gala practice is closed to the public).
Single event ticket holders may attend practices taking place during the session they are holding a ticket (ie. A Saturday early ticket gives you access to practices in the morning. A Saturday evening ticket has no practices before the beginning of the session and will not admit you to the morning practice.
Are there any discounts for groups?
There are no discounts for large orders on all-event ticket packages. To purchase tickets for groups of 30 or more fans, please email firstname.lastname@example.org.
Do I receive the same seats for each event?
If purchasing a Senior Competition all-event ticket package, your seat will remain the same for each event. If purchasing single event session tickets, you may or may not get the same seat based on availability. Seating for novice and junior events is general admission.
When will I know where my seats are located?
You will be advised of your seat location when you purchase your ticket.
What procedure is used to allocate tickets?
Ticket allocation is based on best available seating at the time of purchase.
Why are my seats flagged as being partially obstructed?
Due to the construction of the two-tiered judges’ stand, commentator platforms, kiss and cry and the installation of television cameras, some seats may become partially obstructed in these areas. Skate Canada attempts to predict which seats may or may not be obstructed before tickets go on sale however it is uncertain which seats will be obstructed until on-site construction is complete at the event.
How can I get better seats next time?
Those who buy tickets on the day they go on sale have the best opportunity to get the best seats.
Do children require a ticket?
Children under two years of age do not require a ticket if they do not need a seat. If they do need a seat, a ticket must be purchased at full price.
Where is the kiss and cry located?
The kiss and cry will be constructed to the left of section S.
Where is the judges’ stand located?
The judges’ stand will be constructed in front sections 14, 15 and 16.
When will I receive my tickets in the mail?
All tickets will be delayed print and will be released in the fall to the address given at the time the tickets were ordered. If you have not received your tickets by that time, please contact Harbour Station at 1-800-267-2800.
Are tickets transferable or refundable?
Tickets are NOT refundable. There will be no exceptions to this policy. The event schedule and the athletes competing are always subject to change. The all-event ticket package can be broken down by session and shared however no individual event session ticket can be used by more than one person per session.
What do I do if my tickets are lost or stolen?
If you have misplaced or have had your tickets stolen, contact the box office right away to have the original tickets cancelled and replacement tickets set up for you.
Can I bring my camera and take pictures during the event?
At Skate Canada events, spectators are permitted to use small point and shoot cameras for personal use only. The following guidelines will be enforced:
- No flash photography
- No camera bags in venue
- No use of professional cameras and/or detachable lenses
- Camera cannot interfere with other fans’ enjoyment
- Any resale of photography or posting photos on professional websites is strictly prohibited
- Absolutely no video recording is allowed. Only accredited coaches and team managers may be permitted to videotape their own skater/team from rinkside during that skater’s/team’s practice or performance. If athletes wish to obtain a video of their programs, they may purchase a copy from the licensed video distributor on site if applicable.
Spectators not abiding by these restrictions risk having their camera confiscated by venue security staff. Additionally, Skate Canada staff reserves the right to restrict use of other types of cameras should they feel the quality and/or type of camera fail to protect the athletes’ and/or event’s interests.
Why does Skate Canada have a camera policy?
This policy is in place at events to protect the safety and privacy of athletes and to ensure a distraction free environment for all spectators. This camera policy falls in line with venue and other sport organization policies.
If I have a gift for an athlete how do I get it to them?
Gifts for athletes should be taken to the venue’s Guest Services. If the venue does not have a Guest Services then please leave your gift at the ticketing table or booth. Gifts that are not flowers or plush toys/stuffed animals should not be thrown on the ice.
Can I bring my own food and beverages to the event?
Outside food and beverage are NOT permitted in the arena. Refillable water bottles are permitted. Concession stands will be open throughout the event.
What type of food and beverage options are available at Harbour Station?
Food services are available at 7 locations on the concourse, including Tim Horton’s. Hours of operation and pricing information will be available closer to the event. There are also many restaurants located within walking distance to the arena.
Can I bring flags, banners or noisemakers to the event?
Handheld flags and fan signs are permitted in the arena however must not obstruct the view of or distract other patrons in the stands. Larger fan banners that are intended to be hung in the arena must be hung at either end of the arena with non-damaging tape, rope or zip-ties. Skate Canada is not responsible for lost or damaged banners.
Airhorns and noisemakers requiring batteries or compressed air are not permitted in the arena. Small handheld noisemakers may only be used following a skater’s program or during ice resurfacing. If flags, signs/banners and noisemakers become disruptive to fellow fans, Skate Canada will ask these items be stowed away.
Flags, signs/banners and noisemakers must be stowed away when asked by venue or Skate Canada staff if they become disruptive to fellow patrons.
Are there in and out privileges during each day of the event?
Yes and it is important to keep your ticket with you to allow re-entry to the building. Be sure to check with door staff when leaving in case you require a hand stamp or special pass.
Is smoking allowed in the building?
Harbour Station is a smoke-free building. Smoking is only permitted in exterior designated areas.
Are there hotels and restaurants located close to the rink?
To find a list of hotels and restaurants in Saint John, please visit www.discoversaintjohn.com
Does Skate Canada supply transportation to and from the arena?
Skate Canada does not offer transportation for spectators. For information on public transportation, visit saintjohn.ca/en/home/cityhall/transportation/transit/default.aspx
Is parking available at Harbour Station?
Parking is available at Harbour Station on a first-come, first-serve basis. There are 400 charged parking sites adjacent to the building with 1000 more sites in the general vicinity.
How can I volunteer for this event?
Click here for information on how to volunteer for this event!
Will this event be broadcast or streamed?
All practices will be streamed. The competition will be broadcast on CTV/TSN. Exact channel allocation will be posted on website when confirmed.
Where can I send a question if it does not appear on this list?
If you have any questions which are not answered here, please forward them to email@example.com.