How do I subscribe for the Skatebuzz Season Ticket?
Click here to view information regarding the Skatebuzz Season Ticket or subscribe using the secure registration form. To view upcoming events, please see the 2012-13 Skatebuzz streaming schedule.

I am a Skate Canada Member. Am I eligible for a discount?
Not for this season. The Skatebuzz Season Ticket is a low, one-time payment of $19.95 for all subscribers.

What methods of payment can I use to purchase my Skatebuzz Season Ticket?
Currently, we are only accepting credit cards as payment.

When does the Skatebuzz Season Ticket expire?
Your subscription for the 2012-13 will terminate on August 31, 2013, at which time you may renew for the 2013-14 season.

How can I watch a live stream using my Skatebuzz subscription?
Once you have ordered your 2012-13 Skatebuzz Season Ticket, you may access any of the events by signing in with your username and password. Streaming times will be made available approximately one week prior to the start of the event. Once the stream is set to go live and you have signed in, you will see the Skatebuzz Live Streaming link and be able to watch the live stream.

What does my subscription include?
Your Skatebuzz Season Ticket allows you to view streamed events during the 2012-13 season as well as event archives, behind-the-scene videos and content. Please refer to the 2012-13 Skatebuzz streaming schedule for any restrictions that may apply.

Can I purchase individual events or do I have to buy the entire Season Ticket?
For this season, we are charging a low one-time fee of $19.95 for the entire 2012-13 season. If you just want to watch one event, the same fee will apply, although you will also have access to the entire season of streaming.

I cannot remember my password? How can I retrieve it?
You may reset your password by clicking the Forgot Password link on the sign-in page.

Are there any events blacked out in my viewing area?
To honour agreements with our broadcast partners, there may be instances where an event will be available in Canada only. Currently, there are no blackouts scheduled for the 2012-13 season.

What is the Skatebuzz refund policy?
Refunds will be granted to users, provided the request is made within seven (7) days of the Season Ticket purchase. Refunds will not be given after the first event of the season has been streamed.

What about a refund for an individual event?
Refunds will not be issued for individual events unless the event is not streamed or if technical issues make viewing the stream impossible. Skatebuzz is not responsible for slow streaming or buffering due to the user’s internet connection, lack of bandwidth or related issue. Due to the technical nature of live streaming, buffering and/or slow streaming may occur periodically.

Am I able to access my account and live streaming from any computer?
Yes, you may access live streaming from any computer provided you have your username and password.

I have friends and family who would like to view the stream. Can I share my account login information with them?
Sharing your login information is strictly prohibited. Under no circumstances will sharing a username and/or password be permitted. User logs will be monitored frequently, and violators will have their season ticket cancelled immediately with no refund.

When will I be able to access the on-demand archives?
Most events will be archived within 24 hours following completion of the event unless otherwise noted. On-demand archives will be available for a minimum one (1) month after the event is completed.

Can I post archived videos on YouTube or any other video sharing site?
No, performances and streaming archives are fully owned by Skate Canada. Users posting performances on YouTube or any other site without written permission of Skate Canada will have their membership cancelled without refund. The video will also be removed from YouTube immediately.

TROUBLESHOOTING WITH STREAMING

The stream has constant buffering or is choppy. What is causing this?
We closely monitor our streams and if it is a technical issue inside the arena, which is rare, we will attempt to notify users by posting a message on the stream page. We will also attempt to have the problem rectified as soon as possible. Otherwise, the problem could be with your internet connection or related issue. You may want to check that you have enough bandwidth to “pull” in the stream. Use a trusted bandwidth testing website and make sure you are pulling in at least 300 Kbp. If you are not, please contact your internet service provider. You may also want to clear out your browser cache by deleting temporary internet files.

How can I contact customer support if I am having issues with my stream?
If you are having issues and cannot find the answer in these FAQs, you may email skatetv@skatecanada.ca. Please make sure you have your user name and the email address you used when registering. PLEASE NOTE: No refunds will be issued after the beginning of the season unless an event is not streamed. Skatebuzz and Skatebuzz Live Streaming are not responsible for problems arising from a user’s internet speed, insufficient bandwidth or technical problems not related to the broadcaster.

Why is it when I click on the stream it will not play?
Please make sure you have the latest version of Flash installed on your computer, as well as having Java AND cookies enabled. You may also want to clear the History and Temporary Internet files on your computer.

If you are still having issues, please visit the ustream customer information page for more information.

BILLING

How do I cancel my subscription?
You may cancel your subscription at any time by emailing skatetv@skatecanada.ca. However, no refunds will be given if it has been more than seven (7) days since the Season Ticket purchase, and/or provided the user has not accessed their account to view a live stream. Refunds will not be given after the first scheduled event of the season has been streamed.

CONTACT US
You can contact a Skatebuzz Customer Service representative by emailing skatetv@skatecanada.ca